We strive to provide good quality care, understanding each individuals needs and how best to adapt as their needs alter change. We welcome feedback at all stages, working collaboratively and closely with family members.
Reports from the CQC have noted feedback as follows:
One person told us, "They do treat me with dignity. Oh yes they are very respectful to me." A relative said, "I visit every week and at all times I see the staff treating people with dignity and respect."
One person said, "Yes it's great. I feel very safe." Relatives we spoke with also told us they felt
their family members were safe at the service. One relative told us, "I feel that [name of relative] is well
looked after and is safe. The staff know how to manage [name of relative] and keep her safe
One person said, "The staff are very nice here, they treat me alright." Another person told us, "The girls are
lovely. They are very kind to me. Nothing is too much trouble." Relatives commented that they thought the
staff cared for their family members with care and compassion. One relative said, "My [name of relative] is
quite demanding on the staff's time. They are always very good and never complain."
Feedback & Comments from Families, Friends & Visitors